SHOP POLICIES

Thank you for shopping Ridgeline Clothing Co.! We are a small Idaho business and many of our items are made to order. Please review our policies before placing your order.

TURNAROUND TIME

Our current turnaround time is approximately 10–18 business days unless otherwise stated in the product description or announcement at the top of our website.

Business days are Monday through Friday and do not include weekends or holidays.

Turnaround time begins when your order is placed and does not include shipping/transit time.

Because many of our items are made to order, please keep our turnaround time in mind when ordering for a specific date or event.

SHIPPING

Once your order has been completed, you will receive tracking information at the email address provided at checkout.

Ridgeline Clothing Co. is not responsible for carrier delays once a package has been accepted by the shipping carrier.

Please make sure your shipping address is correct before submitting your order.

ADDRESS CHANGES

If you entered the wrong shipping address, please contact us as soon as possible.

We will do our best to update your address before your order ships, but we cannot guarantee changes once an order has entered production or fulfillment.

Customers are responsible for additional shipping costs if an order must be reshipped due to an incorrect address provided at checkout.

CANCELLATIONS

Because our products are made to order, cancellations must be requested within 72 hours of purchase.

After 72 hours, orders may already be in production or supplies may have been ordered and cancellation cannot be guaranteed.

RETURNS + EXCHANGES

Because many Ridgeline items are made to order, all sales are final unless your item arrives damaged, defective or we made an error with your order.

Please carefully review product descriptions, sizing information and color selections before ordering.

Sale, clearance, custom, personalized and limited-edition items are always final sale.

DAMAGED OR INCORRECT ITEMS

If something isn't right with your order, please contact us as soon as possible after receiving it.

If your item arrives damaged, defective or incorrect due to an error on our end, we'll work with you to make it right.

Photos may be requested so we can determine the best solution.

COLORS + PRODUCT IMAGES

We do our best to accurately represent product colors online. However, colors may vary slightly depending on your screen settings, garment-dyeing process and product availability.

Because some garments are garment dyed, slight variations in color are normal and part of what makes each piece unique.

MADE TO ORDER

Many Ridgeline products are made specifically for you after your order is placed. Because of this, slight variations in print placement, color and appearance may occur.

That's part of the small-batch, made-to-order process and means your piece may not be identical to the product photo.

BULK + COMPANY ORDERS

Looking for company merch, team apparel or a larger custom order?

Our sister company, Wild Heart Designs, handles bulk orders and custom company merchandise with wholesale pricing.

QUESTIONS?

We're a small business and real people are behind every order. If you have a question or something isn't right, please reach out and give us the opportunity to help.

Thank you for shopping small and supporting Ridgeline. We truly appreciate every order. 🤎